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Ordering Information

Please direct any questions, comments, or special instructions concerning your order or your invoice to rosydawngardens@comcast.net and we will get back to you as soon as possible.

Placing an Order Online:

Browse our catalog:
Our catalog is divided into several categories. Each category has several pages that are navigated by using the page menu at the bottom of each page, and you may switch categories by using the menu at the left side of each page. Each item has a small picture and short description. Clicking on the small picture brings up a window with a larger picture and more options. Fill in the quantity of each coleus you wish to order and click "Add To Cart" to fill your shopping cart with the coleus that you would like to purchase.

View your shopping cart: At any point you may click the Shopping Cart button and review the contents of your shopping cart. Items may be removed, quantities may be updated, and the shopping cart may be saved for later (you must create an account to save your cart). At this point you may continue shopping or click the Checkout button to place your order.

Checkout:  There are two checkout options. Express checkout allows an order to be placed without creating an account. The second option is to create an account. Creating an account has several advantages. Your order history will be stored so you can access it in the future. Your account may have more than one shipping address. This is useful if you would like to purchase coleus and send them to a friend or relative. You may also create and save a Wish List. You may sign in to your account at a later time and view or edit your wish list and move items into your shopping cart when you are ready to order.

Complete your order: Pick a ship date and enter your credit card information. You will receive an email confirmation of your order. Your credit card will not be charged until the week before your order ships. We will notify you via e-mail when your order is shipped so you will know to watch for the package.

Please double check your mailing address and zip code. Supplying Rosy Dawn Gardens with the wrong mailing address could result in delivery delays and plant damage.

Other Ordering Options:

U.S. Mail: You may print out our printable order form and mail it to us.  Payment by check or credit card information must accompany all mailed orders. Please fill out the order form completely.

Fax: 248-486-4954  Please print out our printable order form and fax it to us.  Credit card information must accompany all faxed orders. Please fill out the order form completely.

Email: You may email your order, but we do not recommend that you send credit card information through email as it not secure. Our online shopping cart is the only safe and secure way to send credit card information electronically.

Please Note:
In all of the above cases it is important that you supply us with your email address so we can send you a notice when your order has been shipped.
If you do not have an email address we will mail you a copy of your invoice with the ship date, but you will not receive a shipping notice on the day of shipment. Please note the ship date so you can be watching for your delivery.

Our catalog is online only. We do not have a print catalog.

Payment Options:
We accept Visa, MasterCard, American Express, Discover, personal checks, and money orders.  Payment information is required with the order, but credit cards will not be charged until the order is shipped. Online orders must be paid by credit card. Postal mail orders must be accompanied by credit card information, check, or money order. We will not ship any order until payment has been received!

Handling Charges: 
Shipping costs are included in the price of each plant. 
Handling and packaging charges are $14.00 per order and are non-refundable.
There is no minimum order required but the $14.00 handling charge will apply regardless of how few or how many are ordered.
All packages are sent via US Postal Service as Priority Mail.
Michigan residents will be charged 6% sales tax.
U.S. orders only, please.

Wholesale Orders:
We are a small, family-run operation, and we are not equipped to supply customers with wholesale orders. We serve home gardeners and plant collectors who want a large selection of reasonably priced individual plants from which to choose.

Contact Information:
Rosy Dawn Gardens 
58320 12 Mile Rd.
New Hudson, MI 48165 
Fax: 248-486-4954
E-Mail: rosydawngardens@comcast.net 
Printable Order Form

Shipping Dates and Information:
We ship on Friday, Saturday, Monday or Tuesday of each week of the shipping season, with exceptions for postal holidays.   
Please request a shipping date on your order. We will try to meet your chosen date, but your requested shipping date may be delayed if your plants are not mature enough to ship or if weather prohibits shipping. You will be notified by email when your order ships.
If you do cannot receive packages at your address please check the Post Office daily after you receive your shipping notice. Damage caused by not promptly picking up packages held at the post office is not the responsibility of Rosy Dawn Gardens.
Please order at any time, as we hold your plants until your requested ship date or until weather permits shipping. Please consider vacations, etc. when requesting your ship date. If you cannot be home when your plants arrive please arrange for someone to watch for your plants or instruct the mail carrier as to a safe place to place the box until you arrive. If the shipping box is subjected to direct sun or cold temperatures after delivery the plants could be damaged or killed.
Our shipping season begins the last week of March, weather permitting. We reserve the right to use our discretion when deciding if it is safe to ship Coleus, and we consider the weather both at departure and arrival when making this determination. It is absolutely crucial for the survival of cold-sensitive Coleus to wait until the weather is safe. We will delay shipping when weather of any kind (hot, cold, hurricane) could threaten the safety of your plants at any point during the shipping process. Please keep in mind that our greenhouse operation is in Michigan, so no matter how warm it is where you live, in March and sometimes beyond we are often under several inches of snow and experiencing freezing temperatures.
The last ship date is the first week of June. Summer heat dictates that we can no longer grow or ship coleus safely beyond that point. After we close for the season, all coleus in the catalog will be listed as out-of-stock until our new online catalog is released and ordering begins on December 1.

Please Order Early! 
Early ordering will be your best bet for receiving every coleus you want and when you want them. Early orders will be held in reserve, but orders placed late in the season will be filled on a first-come, first-serve basis. Certain varieties may sell out and will be removed from the catalog for the season, and later orders may have to be delayed until new stock is mature and ready to ship. We can only accept the amount of orders that we can handle per week, and we will close a ship date when it has filled to capacity.

Add-ons: 
You may email us to add to your order up to 14 days before we ship your order!
Please email us for availability of your add-on plants, as some varieties may be out of stock as the shipping season comes to a close. In early June we clear out our remaining stock and close our greenhouse operation for the year.   

How We Ship Your Order: 
Your plants will be individually labeled, bagged, protected in a cardboard sleeve, and carefully packed in a cardboard shipping box. 
We use U.S. Postal Service Priority Mail for mailing all live plants. We find US Priority Mail to be the most economical way to ship from this area, and we have based our prices accordingly. Orders will be mailed on Saturday, Monday or Tuesday to assure safe arrival before the next weekend.
Plants will be shipped when weather permits in Michigan, usually beginning in late March through the first weekend in June. 

When Your Plants Arrive: 
Your plants will be carefully packed to assure their arrival in the best possible condition. We guarantee replacement of plants damaged during shipping and up to the point of delivery to the address specified on your order form. Unpack your plants immediately and read the enclosed instructions and follow them closely. Arrival instructions are also on the Coleus Care page of this website. Please notify us immediately of any problems noticed upon arrival.  Please notify us if you have not received your plants within four days of the shipping notice.
Rosy Dawn Gardens is not responsible for any damage to plants after they have arrived at your home in good condition. Damage to your plants or dissatisfaction with your order must be reported within 72 hours of delivery to your home or post office. Rosy Dawn Gardens is not responsible for damage or dissatisfaction reported beyond 72 hours after receipt. Plant death or damage due to circumstances occurring after safe delivery is beyond the control of Rosy Dawn Gardens.

Please Note: Your new coleus have spent their whole life in a greenhouse, so please water your new plants, plant them in quality soil, and keep them in a warm area protected from direct wind and sun until they have hardened off. The plants we sell are sensitive to cold, and should not be planted outdoors until after danger of frost and average overnight lows are at least 60 degrees. When planting in areas that receive a lot of sun or wind, make sure that your coleus have a root system that is well-developed. The coleus we ship are starter plants, and the root-balls they arrive with might not be able to provide the coleus with enough water to survive extreme conditions. Your coleus may need to be potted and grown on until their root system is more developed. Please refer to our Coleus Care page for more detailed instructions.

Questions?
Please visit our FAQ page, our Coleus Care page, our Customer Service page and our Selection Guide for more information. Write to rosydawngardens@comcast.net if your questions are not answered on our website.

Customer Privacy:
We absolutely do not share or sell our customer list. 
Everything you submit on your order form is encrypted and kept confidential. 
We do not track your visit to our website or attempt to gain any information about you that you do not voluntarily submit.

 

 


 
 
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