PLEASE READ ALL THE FOLLOWING INFORMATION CAREFULLY

Placing an Order Online:
Make your selections from our Coleus Catalog and enter them into our secure online Order Form. Make sure that you have completely and correctly filled out the customer information. Adding the total of your order is optional, however something must be put in the Grand Total field (even if it is a guess) or the form will not submit. We are happy to total your order for you and you will see that correct total in your email confirmation.
Immediately after submitting your form a copy of your order will appear on your screen. You may save or print this for your records if you wish.
We do not have an automated email confirmation program, so you will not receive an immediate email confirmation of your order. After we receive your order and create an invoice, a copy of the invoice will be emailed to you. You usually receive your invoice within 24 hours but it may take up to 3 days. No confidential credit card information is contained on this invoice.
Please Note: Your invoice will be in the form of a .pdf file and requires that Adobe Reader be installed on your computer in order to view it. Most computers already have this program but if yours does not you can download it for free from www.adobe.com. At your request we can send your invoice as a .jpeg attachment or send it to you by U.S. mail.
Please direct any questions, comments, or special instructions concerning your order or your invoice to rosydawngardens@comcast.net and we will get back to you as soon as possible.

Other Ordering Options: We can also accept orders via e-mail, fax, and U.S. Mail.  You may print out our order form and mail or fax it to us.  If you prefer not to use the order form, you may send your order in any of the above ways, but please include your name, address, telephone number, e-mail address, requested ship date, check/money order or credit card information (see below), the list of plants that you want to order, and a list of acceptable substitutions. You will receive your invoice by email unless you request it be sent by U.S. Mail or fax.
Sorry, but we do not offer an online shopping cart - watch for this feature next year!. 
We do not have a retail storefront, and cannot offer on-site sales or pick-up to local customers.
Our catalog is online only. We do not have a print catalog.

Payment Options:
We accept Visa, MasterCard, American Express, Discover, personal checks, and money orders.  Payment information is required with the order, but credit cards will not be charged until the order is shipped. Online orders may be paid by check or money order but the payment should be mailed when the order is placed to avoid delay in processing your order. Postal mail orders must be accompanied by credit card information, check, or money order.

Handling Charges: 
Shipping costs are included in the price of each plant. 
Handling and packaging charges are $10.00 per order and are non-refundable. There is no handling charge for Gift Certificates.
There is no minimum order required but the $10.00 handling charge will apply regardless of how few or how many are ordered.
Michigan residents add 6% sales tax.
U.S. orders only, please.

Wholesale Orders:
We are a small, family-run operation, and we are not equipped to supply customers with wholesale orders. We serve home gardeners and plant collectors that want a large selection of reasonably priced individual plants from which to choose.

Contact Information:
Rosy Dawn Gardens 
58320 12 Mile Rd.
New Hudson, MI 48165 
Fax: 248.493.5940
E-Mail: rosydawngardens@comcast.net 
Order Form

Substitutions: 
We always try to maintain sufficient stock of all varieties, but some items may occasionally be in short supply.  Please include a list of acceptable substitutions with your order.  In the event we are out of stock on an item, we will pick from your list of substitutions.  If no substitutions are specified we will choose a plant for you that is as similar as possible in size and color to the plant you ordered.  If you would prefer a refund rather than a substitution, please specify that when placing your order.  Credit card orders will not be charged until the order is shipped.

Shipping Dates:
We ship on Saturday, Monday or Tuesday of each week of the shipping season, with exceptions for postal holidays.   
Please request a shipping date on your order. We will try to meet your chosen date, but your requested shipping date may be delayed if your plants are not mature enough to ship or if weather prohibits shipping. If no date is specified on your order form, we will send your order after the frost free date for your zone. You will be notified by email when your order ships.
Please order at any time, as we are happy to hold your plants until your requested ship date or until weather permits shipping. Please consider vacations, etc. when requesting your ship date. If you cannot be home when your plants arrive please arrange for someone to watch for your plants or instruct the mail carrier as to a safe place to place the box until you arrive.
Our shipping season begins the last week of March, weather permitting. We reserve the right to use our discretion when deciding if it is safe to ship Coleus, and we consider the weather both at departure and arrival when making this determination. It is absolutely crucial for the survival of cold-sensitive Coleus to wait until the weather is safe. We will delay shipping when weather of any kind (hot, cold, hurricane) could threaten the safety of your plants at any point during the shipping process. Please keep in mind that our greenhouse operation is in Michigan, so no matter how warm it is where you live, in March and sometimes beyond we are often under several inches of snow and experiencing freezing temperatures.
Our shipping season ends June 2, 2008, when we shut down our operation until December 1, 2008. Orders placed after June 2, 2008 will be held for shipping in spring of 2009.

Please Order Early! 
Early ordering will be your best bet for receiving everything you want. Early orders will be held in reserve, but orders placed late in the season will be filled on a first-come, first-serve basis. Certain varieties may sell out early, and later orders may have to be delayed until new stock is mature and ready to ship. You may add to your order up to the day of shipping! Please email us for availability of your add-on plants, as some varieties may be out of stock as the shipping season comes to a close. In early June we clear out our remaining stock and close our greenhouse operation for the year.   

How We Ship Your Order: 
Your plants will be individually labeled, bagged, protected in a cardboard sleeve, and carefully packed in a cardboard shipping box. 
We use USPS Priority Mail for mailing all live plants. We find US Priority Mail to be the most economical way to ship from this area, and we have based our prices accordingly. If a customer requests UPS a $10.00 surcharge will apply. Orders will be mailed on Saturday, Monday or Tuesday to assure safe arrival before the next weekend.
Plants will be shipped when weather permits in Michigan, usually beginning in late March through the first weekend in June. 

When Your Plants Arrive: 
Your plants will be carefully packed to assure their arrival in the best possible condition. We guarantee replacement of plants damaged during shipping and up to the point of delivery to the address specified on your order form. Unpack your plants immediately and read the enclosed instructions and follow them closely. Please notify us immediately of any problems noticed upon arrival.  Please notify us if you have not received your plants within four days of the shipping notice.
Rosy Dawn Gardens is not responsible for any damage to plants after they have arrived at your home in good condition. Damage to your plants or dissatisfaction with your order must be reported within 72 hours of delivery to your home or post office. Rosy Dawn Gardens is not responsible for damage or dissatisfaction reported beyond 72 hours after receipt. 
This includes:
Damage caused by the shipping box being subjected to sun or cold temperatures after delivery.
Damage due to delays caused by supplying Rosy Dawn Gardens with the wrong mailing address.
Damage caused by not promptly picking up packages held at the post office.
Damage caused by not promptly unpacking, watering, and planting newly-arrived coleus.
Damage caused by plants being allowed to dry out before or after planting in their permanent containers or garden bed.
Plant death or damage due to circumstances occurring after safe delivery and beyond the control of Rosy Dawn Gardens. This includes cold temperatures, hot temperatures, frost, dehydration (drying out), intentional or accidental neglect, animal damage, animals eating plants, animals urinating on plants, animals uprooting plants, wind, too much sun or shade, over-watering, over-fertilizing, poor site placement, crushing, driving on plants, theft, herbicides, vandalism, active and inquisitive children, drunken neighbors, not checking the "other" porch for your package, never actually planting your coleus in soil, and any other condition that Rosy Dawn Gardens cannot possibly control once your coleus arrive at your home. 
Please Note: Your new coleus have spent their whole life in a greenhouse, so please water your new plants, plant them in soil, and keep them in a warm area protected from direct wind and sun until they have hardened off. The plants we sell are sensitive to cold, and should not be planted outdoors until after danger of frost and average overnight lows are at least 60 degrees.  Please refer to our Coleus Care page for more detailed instructions.

Gift Certificates:
Please fill out the secure Gift Certificate Order Form completely. Depending on which option you choose, we will send you or the designated recipient a handsome numbered gift certificate as an email attachment or by mail. You (the buyer) will receive an order confirmation and payment invoice by email. The certificate will be emailed or mailed by the next working day. There is no shipping or handling charge for Gift Certificates. Gift Certificates are redeemed by entering the Gift Certificate Number and the amount to be redeemed into the proper fields in the Order Form before submitting the order. Instructions on how to redeem the gift certificate are delivered with the certificate.

Gift Certificate Conditions of Use:

• Gift Certificates must be redeemed online at www.rosydawngardens.com or by mail. Rosy Dawn Gardens has no print catalog. Orders must be placed through the rosydawngardens.com secure online order form or by printing out and completing the order form and sending it with payment by mail to Rosy Dawn Gardens, 58320 12 Mile Rd., New Hudson, MI 48165.
• Gift Certificates may be used to purchase merchandise and for shipping/handling charges.
• Gift Certificates are not redeemable for cash and may not be returned for a cash refund.
• Cash refunds will not be given on unused portions of the gift certificate. Any unused balance will remain in the gift certificate account.
• If your order exceeds the amount of your gift certificate the balance of the bill must be paid by credit card, check, or money order at time of purchase.
• Rosy Dawn Gardens is not responsible for lost or stolen gift certificates. The risk of loss and title for gift certificates pass to the purchaser upon our electronic transmission to the recipient or delivery to the mail carrier, whichever is applicable.
• All terms and conditions are applicable to the extent permitted by law.
• Cash value of the gift certificate is 1/10 of one cent.

Questions?
Please visit our FAQ page and our Coleus Care page for more information. Write to rosydawngardens@comcast.net or visit our Contact Us page if your questions are not answered on our website.

Customer Privacy:
We absolutely do not share or sell our customer list. 
Everything you submit on your order form is kept confidential. 
We do not track your visit to our website or attempt to gain any information about you that you do not voluntarily submit.